Social

Facebook Messenger is coming to businesses’ own websites. The social network announced today the launch of a new customer chat plugin into closed beta, which will allow customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices. While there are already plenty of customer
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Snapchat is having some technical difficulties with its service and its 173 million daily users are not happy about it. Some people are having trouble sending and receiving messages or connecting to the server. The company first acknowledged the problems on its Twitter page about two hours ago: Some Snapchatters are having trouble with the app 😓 We’re looking into it! —
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Google has once again been called out for algorithmically encouraging the spread of dubious, politically charged speculation and misinformation around a topical news event. In the latest instance of the algorithmic amplification of misinformation, the news event in question is a shooting in a Texas church on Sunday. Authorities have identified 26-year-old Devin Patrick Kelley as the
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Cortney Weinbaum Contributor Cortney Weinbaum is a national security researcher with the Cyber and Intelligence Policy Center at the nonprofit, nonpartisan RAND Corporation and a former intelligence officer in the U.S. intelligence community. Google is the most recent company known to have discovered evidence of Russian covert influence on its books. As more media companies realize
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Twitter today published a new version of its rules, in an effort to further clarify its policies about abuse, spam, self-harm and other topics, as well as to better explain how it determines the appropriate action – like suspending an abuser’s account, for example. The company says the updated documentation doesn’t represent changes to the
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Despite Facebook’s effort to rapidly self-regulate in the wake of Russian interference in the U.S. election using Facebook ads, CEO Mark Zuckerberg says he would support government regulation if implemented properly. Meanwhile, Facebook elevated its expense estimates for 2018 to fund security hiring. “We’re working with Congress on legislation to make advertising more transparent. I
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On Tuesday, the Senate Judiciary Committee kicked off the first of three hearings this week examining the relationship between social media and Russian interference in the 2016 U.S. presidential election. The hearings mark the first time that lawmakers will hear testimony from Google, Facebook and Twitter around how their platforms were and are manipulated as
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How can internet giants know that innocent-seeming U.S. companies aren’t actually shell vehicles for malicious foreign actors to buy ads to interfere with elections? The short answer is they can’t, and that drew questioning from a Congressional probe today into Facebook, Twitter and Google being used to manipulate the 2016 presidential election. The hearing saw
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Earlier this year, Skype introduced a revamped version of its application offering a heavier focus on media sharing and social expression tools, in an effort to better compete with more modern social communication services, like Slack and even Snapchat. Today, the company is publicly launching the new version of Skype to the desktop, including on
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How come only 0.08% of Snapchat’s users bought its camera sunglasses? Hundreds of thousands of pairs of Spectacles sit rotting in warehouses after the company bungled the launch. Initial hype and lines for its roving, limited time only Snapbot vending machines led Snap to overestimate demand but underdeliver on quality and content. Massive piles of assembled
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Gum sales have been relentlessly dropping for the past five years because people don’t look around when they wait in line to pay. On paper, smartphones are amazing pieces of glass. They have magically cured boredom as we always have something to do — those endless feeds of content are a perpetual source of inspiration,
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Facebook today introduced a good handful of new features for groups on Facebook, with a focus on helping admins better manage and grow their online communities, and helping members better connect with one another. The additions, inspired by user feedback, include support for welcome posts, badges, member profiles and other admin-level controls. The company met
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